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Management Team
WorkWell promotes three corporate goals from the highest level of management down to the newest employee: We seek to: encourage and empower employees to develop innovative solutions and to recognize and reward their achievements; be ethical, dedicated, responsible and accountable for our actions and show respect to all company stakeholders and; be open and honest in our communications and fair in the treatment of our employees. Our management team represents the finest of these qualities.
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Douglas Robinson
Chief Executive Officer
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Mr. Robinson is a seasoned executive with extensive experience in the Healthcare industry, bringing over 20 years of relevant industry experience, including senior roles at UnitedHealth Group, Deloitte Consulting and PriceWaterhouseCoopers.
Prior to joining WorkWell Systems, Mr. Robinson served as SVP Healthcare Transformation for UnitedHealth Group where he led the explosive growth around consumer-driven healthcare (CDH) for UHG. Prior to United, he led Deloitte Consulting’s newly formed CDH practice. From 2001-2002, Mr. Robinson served as SVP, National Practice Leader for SynHrgy, an outsourced provider of integrated HR services including Health and Welfare, Integrated Absence Management, Integrated Pension Administration, Workforce Administration and Compensation & Performance Management. From 1998-2001, as Director, Healthcare Consulting for PriceWaterhouseCoopers, Mr. Robinson sold and managed the first “full-replace” CDH engagement from inception through installation, until his division was sold to Mellon Financial. Since 1998, Mr. Robinson has been a pioneer and champion of focusing large employers in their efforts to transform their healthcare offerings from a myriad of managed-care platforms to a coordinated, consumer-centric platform. He has been instrumental in guiding some of the earliest total replacement consumer-driven healthcare efforts on behalf of several Fortune 500 employers. Mr. Robinson began his career as a Senior Account Executive for Blue Cross of Washington & Alaska.
Throughout his career, Mr. Robinson has demonstrated a strong track record of success. He holds a B.A. degree in Marketing/Public Relations and Speech Communications from Gonzaga University, Spokane, Washington where he also continues to guest lecture on healthcare economics to the undergraduate and graduate schools.
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Claire L. Hannan
Chief Financial Officer
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Claire Hannan brings over 20 years of executive leadership experience in financial management and strategic planning and execution to some of the top leaders in the healthcare and retail industries. She has extensive knowledge and experience in strategic planning, finance, accounting, acquisitions and operations. For over twelve years she was affiliated with PacifCare in two major divisions, Dental and Vision and Behavioral Health where she provided executive oversight of product and market expansions, acquisition integrations, and operating and reporting system implementations. Prior to working for PacifiCare, Ms. Hannan served in the corporate accounting department of Allergan, Inc. and as an Audit Manager for Coopers & Lybrand, where she illustrated outstanding aptitude for accounting, systems development and process improvement.
At WorkWell Systems she is responsible for all financial management functions including accounting, reporting, treasury, tax, budgeting and forecasting, acquisition analysis, and compliance in addition to her role in helping to turn strategy into business action by partnering with the senior management team to achieve business goals. Ms. Hannan obtained a Bachelor of Science in Accounting and Finance from California State University (Long Beach) and is a California Certified Public Accountant.
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Kevin Schmidt
Senior Vice President, Enterprise Solutions
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Kevin Schmidt has served as Vice President and General Manager for WorkWell Systems since October 2001. He brings 18 years of business-to-business sales and marketing experience. Mr. Schmidt has worked in the high tech and manufacturing industries and gained experience with many other industries as a Consulting Manager with Accenture. Most recently, he was a partner in a consulting firm that specialized in providing psychological consulting to Fortune 500 executives. Mr. Schmidt has an M.B.A. from Northwestern University’s Kellogg Graduate School of Management.
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Margot Miller
Vice President & General Manager WorkWell System's Provider Network
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Margot Miller holds the position of Vice President, General Manager for WorkWell's Provider Network. She oversees general operations and directs national and international program sales and training. Her role includes overseeing WorkWell Faculty who provide training for facilities that purchase WorkWell programs.
Ms. Miller has authored numerous articles pertinent to the field of industrial rehabilitation and contributed to two texts related to work injury management, with an emphasis on functional capacity evaluations, prework screening and ADA. She was instrumental in the formation of OIPRS, the Occupational Injury Prevention and Rehabilitation Society, serving as Co-Chair and Advisor. She is currently the President of the Occupational Health Special Interest Group of the Orthopaedic Section of the American Physical Therapy Association (APTA), and is on the Editorial Board of Impact, Journal of the Private Practice Section, APTA.
Ms. Miller graduated with honors from the University of Minnesota, School of Physical Therapy. She has practiced in a variety of settings with an emphasis in neurologic disorders, orthopedics, and functional testing. She has specialized in the industrial arena for over 20 years.
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Gary Serdar
Vice President, Sales- Enterprise Solutions
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Gary Serdar brings over 20 years of executive experience in sales, marketing, and operations to WorkWell Systems. Mr. Serdar has extensive skill through his leadership positions in workers’ compensation, spatial mapping technology, transportation and motivational industries. Most recently Mr. Serdar was Senior Vice President of Sales and Marketing for the TLC companies, which specializes in workers’ compensation solutions for transportation companies. In 2000 and 2001 he was appointed to the American Trucking Association's Technology & Engineering Policy Committee. Mr. Serdar’s success in the transportation industry has garnered him an outstanding reputation in the industry where he has been recognized with numerous awards including "Terminal Manager of the Year" twice for Roadway. In addition he is a two-time recipient of the prestigious "Galen Award," for his outstanding role at RPS (now FedEx Ground). Mr. Serdar holds a Bachelor’s degree from Western Illinois University.
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Rebecca Auerbach
Director of Workforce Analytics
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Becky Auerbach serves as a specialist in economic, health, and workplace productivity research and data analysis, outcome measurement, and employer program evaluation. Becky brings over 20 years in health research, data analysis and client reporting experience.
Prior to joining WorkWell, Ms. Auerbach was Vice President of Research at CORE, Inc, a provider of employee absence and disability management services. She has designed and developed many innovative analytic products in managed health and disability program evaluation, disease specific and outcomes research, and benchmarking programs. She has published and presented on the topics on employee absence and productivity to a variety of employer and industry groups.
Prior to her research role, Ms. Auerbach was responsible for directing CORE’s data analysis and consulting services group, providing clients with in-depth customized information concerning their healthcare and disability costs and utilization information. She specialized in disability reporting and analysis product for large clients.
Ms. Auerbach holds a Master of Science degree in Economics from the University of Maryland.
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Dr. Jennifer Christian
Executive Medical Advisor
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Dr. Jennifer Christian is President of Webility Corporation. She is a physician and is board-certified in occupational medicine. She has both an MD and a Masters Degree in Public Health from the University of Washington in Seattle. Her current roles at the American College of Occupational and Environmental Medicine include chairing the Stay at Work and Return to Work Process Improvement Committee as well as the Work Fitness and Disability Section.
Dr. Christian’s 20 year career in occupational medicine has been spent in multiple settings: in private practice, in heavy industry, in public health, in managed care, in workers’ compensation insurance, and in consulting. She founded Webility Corporation in 1999. Webility is a catalyst for positive change in the workers’ compensation and disability benefits systems. Webility empowers and equips all stakeholders -- employers, healthcare providers, claims/benefits administrators -- to communicate and collaborate with each other to reduce health-related absenteeism and job loss. Webility provides management consulting services, as well as live and web-based training, to organizations that are intent on improving their stay-at-work and return-to-work processes.
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Deirdre Daley, PT, DPT, MS HPE
Occupational Health Specialist
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Dr. Daley is a physical therapist and faculty member who also assists with injury prevention and rehabilitation program development and implementation at WorkWell Systems. Ms. Daley’s 20 year background in clinical and onsite orthopedics combined with a focus on adult learning and evidence based medicine bring together prevention principles, rehabilitation practices, and return to work philosophies to enhance worker, employer and provider capabilities in the area of occupational health and injury management.
Prior to joining WorkWell, Dee was instrumental in the development of occupational health modules and provider training for a national rehabilitation company, in addition to clinic and onsite physical therapy practice with several North Carolina businesses. Ms. Daley serves as education chair of the OHSIG (the Occupational Health Special Interest Group of the Orthopedic Section of the APTA) and has been active in several board positions in the North Carolina Physical Therapy Association (NCPTA). She has presented information on work rehabilitation, adult learning and continuing competency for physical therapists and multidisciplinary groups.
Ms. Daley is a graduate of Quinnipiac University with a degree in Physical Therapy. She later earned a Masters of Science degree in Health Occupation Education at North Carolina State University, and most recently a Doctorate of Physical Therapy from UNC-Chapel Hill.
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Barb Herke-Smith
Occupational Health Specialist
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Barb Herke-Smith’s role as Occupational Health Specialist is to provide sales, marketing and consultation to therapists and other allied health professionals. Her extensive knowledge and experience with the full suite of WorkWell programs allows her to assist therapists in matching WorkWell's quality services with their facility. A 1984 graduate of the Northwestern University Physical Therapy Program, Ms. Herke-Smith has specialized in work injury prevention and management since 1987, when she began performing Functional Capacity Assessments and preventative education programs for employers. Since that time she has gained extensive experience in providing the full continuum of WorkWell work injury programs and conducting ergonomic consultations. Ms. Herke-Smith is a member of the American Physical Therapy Association’s (APTA) Orthopedic Section Special Interest Group (SIG), and the Occupational Injury Prevention and Rehabilitation Society (OIPRS).
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Shari LaRue
Physical Therapist, MIS; Occupational Health Specialist
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Shari LaRue has been a Physical Therapist for 25 years with fifteen years of experience in Industrial Rehabilitation. She joined the WorkWell team in June of 2004. For the previous seven years she worked for St. Francis Health Center in Topeka, KS as the Outpatient Rehabilitation Manager where she managed Physical and Occupation Therapy, Aquatic Therapy and Industrial Rehabilitation.
Ms. LaRue has over fifteen years of experience working with area employers in Injury Prevention and Management. She received her Masters of Industrial Safety from the University of MN, Duluth with her Masters Thesis being “Ergonomic Occupational Injury Management.” She was the ergonomic team leader and developed the ergonomic program for St. Francis Health Center. In 2002, the Kansas Physical Therapy Association asked Ms. LaRue to present a twelve hour ergonomic and FCE lecture at the Spring Conference. She has made numerous other presentations to groups including, the Kansas Case Management Society, Kansas Builders Trade Association and the Minnesota Safety Council. Ms. LaRue is an Occupational Health Specialist for WorkWell’s Programs.
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Jennie Rhyne
Director of Client Implementations
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Jennie Rhyne has served at WorkWell Systems since May 2001 as director of Employer Product Implementation and as a WorkWell faculty member since 1992. As Director of Implementation Services, she oversees the development, implementation and account management of enterprise-wide services for Workwell clients, including Swift Transportation, Central Refrigerated, Schwans Food Manufacturing, Alcoa, and Mead-Westvaco. She brings to the company 15 years of experience in managing Industrial Rehabilitation programs in hospital and private practice settings as well as consultation to major corporations in furniture, textiles, fiber optics and automotive manufacturing.
Ms. Rhyne received a BS in Psychology from East Tennessee State University in 1981 and a BS in Physical Therapy from Medical College of Virginia, VCU, in 1988. She has been a member of the American Physical Therapy and North Carolina Physical Therapy Association for 17 years. She serves on the North Carolina Physical Therapy Association Ergonomics Task Force and has presented at the World Confederation of Physical Therapists.
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Laurie J Johnson
Physical Therapist; Quality Assurance Director
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As the Director of Quality Assurance for WorkWell, Ms. Johnson provides clinical support, consultation and documentation feedback to the provider network. She also markets Isernhagen Quality Providers and their services to payors, employers and other referrers, and educates them about WorkWell's Work Injury Prevention and Management Programs.
Ms. Johnson has extensive, first-hand knowledge and experience in implementing WorkWell’s FCE, FJA, PWS and WR programs. As an WorkWell faculty member, she has taught the protocols and principles of these programs to many other therapists. Ms.Johnson also has authored numerous articles and contributed chapters on work injury management to two textbooks. She is a member of the American Physical Therapy Association’s (APTA) Orthopedic Section and Industrial Rehabilitation Special Interest Group (SIG).
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