Source: Kristen Cederlind
When it comes to workplace injury prevention and care, the value of empathy cannot be understated. How empathy and psychosocial factors play a role in successful injury management has been a hot topic. Evidence is showing that an injured worker’s level of satisfaction with both interpersonal and technical aspects of care can impact outcomes, for better or worse. Empathy and understanding can be further enhanced by working with care providers who are familiar with the injured worker’s job.
How can employers and physical and occupational therapists assess how well empathy is integrated into their programs?
The Consultation and Relational Empathy (CARE) Measure, developed by Dr. Stewart Mercer, out of the University of Glasgow in Scotland, is a 10 question tool that measures things such as listening, demonstrating interest in the whole person, being positive and coordinating care plans with a client instead of only for a client. Here is a link to the tool.
The CARE Measure can be a great tool to collect information on how a provider’s level of care measures up on the empathy scale. Results can be used to validate a care approach or provide information to help focus on process improvement. The tool is accessible online and can be used free of charge.
Whether you are an employer looking to raise the level of empathy (and results) in your injury care programs or a physical therapist who wants to do a self-assessment, this easy-to-use tool gets you started on measuring a baseline and identifying specific areas of growth.
For additional guidance on treating the whole person to improve injury outcomes and faster return to work, contact WorkWell today.