3:57 am September 21, 2018

Advocacy-Based Claims Models Becoming New Standard

Source: Kristen Cederlind

An informative white paper, How to Overcome Psychosocial Roadblocks: Claims Advocacy’s Biggest Opportunity, reveals that advocacy models treating workers as whole persons are prevalent in higher-performing claims organizations. Psychosocial factors are recognized as the number one barrier to successful outcomes, and advocacy models are the best choice to eliminate these factors during recovery.

Some of its key insights include:

  • 62% of organizations have or are considering implementing an advocacy-based claims model
  • Greater training in communication and soft skills, like empathy, is associated with higher performers
  • The more attention organizations pay to critical thinking and active listening, the better their claims closure ratio
  • Estimates that the duration of disability and medical spending can decline by 20 percent when a company adopts specialist intervention for injured workers

Shifting your organization strategy to an advocacy process often begins with adding onsite physical therapists or occupational therapists who can build personal relationships with your employees. These professionals can help employees cope with psychosocial roadblocks such as fear of physical movement and pain catastrophizing. Through such advice and support, including coaching right at the job area, injured workers can have fewer barriers to recovery. Read the white paper here.

WorkWell has a new data model that can show you how to offer an onsite program with no additional cost. To learn more, contact WorkWell today.

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