MORE ON WORKWELLFrequently Asked Questions

General Questions

Where are in-person programs held?

In-person programs are scheduled across the country (including Canada and South Africa) throughout the year. Look for a training near you.

What if there are no trainings scheduled in my area?

WorkWell is always looking for sites to host trainings. Consider hosting a training at your site, especially if you have 2 or more clinicians to train. Having faculty at your site offers the benefit of live information and tons of insights. Contact us to learn more.

If multiple courses are being offered at one time, do I need to attend all the courses?

No - you may register for and attend just the day(s) of the program(s) in which you wish to train. For example, if a training includes FCE, FJA, POET and WR, you may attend just the FCE portion. However, you must attend the entire FCE program to receive credit. Attendance at all course sessions for each program you register for is required in order to receive a certificate of completion.

Are there lodging recommendations for scheduled in-person sessions?

Yes, we provide lodging recommendations close to the training site for scheduled training sessions.

Are word processing templates included with purchase?

Yes, word templates in Microsoft Word are provided for the FCE, FJA, POET and WR programs. Several of the Ergonomics courses include tools you can use immediately post training.

How far in advance is payment due to secure my spot in a training session?

Payment is required when signing up for the course.

What is a Qualifying Membership?

A Qualifying Membership is required for you to purchase and train in any of the core, in-person programs. A Qualifying Membership includes the following:

  • The facility currently pays a monthly subscription fee (Easy Train)
  • The facility currently pays an annual renewal fee (Legacy WQP)
  • The facility purchased programs and training prior to January 2018

How do I know what kind of Membership my facility has?

The Easy Train subscription membership is the only membership option offered for new providers who are training in WorkWell programs. If your facility has purchased and trained in programs anytime since January 2018, your WQP membership is called ”Easy Train” and it is set up with a monthly subscription fee. See Easy Train Benefits

If your facility purchased and trained in programs prior to January 2018, and you are currently paying an annual renewal fee, your WQP membership is now considered “Legacy WQP”. These membership options are no longer available and we are encouraging providers to upgrade to Easy Train – for improved benefits. Check out Easy Train.

If your facility purchased and trained in programs prior to January 2018, and you are NOT currently paying an annual renewal fee, you are considered a “Purchaser”. Based on the parameters of the program(s) you previously purchased, you may register for and attend trainings for programs you already own by paying only a training fee. While the Easy Train membership is not required, it is full of benefits that will help you as you grow and expand your practice. Check out Easy Train.

What if my facility doesn’t have a Qualifying Membership?

When you sign up for training, you will also need to sign up for one year of Easy Train, which will allow you to maximize the benefits of your training by giving you unlimited access to web-based documentation software (if you are training in FCE or FJA/POET), as well as free participation in online courses.

I trained in the WorkWell FCE program when I worked at a different facility and now I want to take the Advanced FCE program. How does that work?

If the facility you currently work for has a Qualifying Membership and has previously purchased the FCE program, you simply need to register for the Advanced FCE course. We will verify your eligibility to attend, and that’s it.

If the facility you currently work for does NOT have a Qualifying Membership, you will need to join Easy Train, pay a training fee for FCE (for rights to use the programs), and register for Advanced FCE course. We will verify your eligibility to attend.

How do I order and return equipment?

You can source equipment locally, or you can order equipment through WorkWell.

To place an order, click here.

Returning equipment requires prior authorization. Item must be unused condition and in original cartons. A repackaging fee may apply. All credits issued will be less shipping charges. Contact us.

How is the Mobile Unit used?

The Mobile Unit is a shelving unit designed with portability in mind and is fully adjustable. It can be purchased alone or along with other functional testing equipment. Carrying case on wheels included.

The Mobile Unit can be used in areas where FCEs/other functional testing have not been traditionally available, such as a client’s home or the worksite. Learn more.

Easy Train Questions

I trained in WorkWell programs when I worked for a different facility. I am now on my own and would like to join Easy Train.

You may sign up for an Easy Train subscription at the rate of $59.95 per month. If you wish to utilize any of the core programs (FCE, FJA, POET, WR) that you were previously trained in, you will need to pay a training fee for the rights to use these programs at your new practice. You are not required to re-train in these programs, though you will have the option to join training as a refresher, or credit toward a future session. Up-to-date program materials /templates are included for your new practice. If you plan to attend any core training programs you were not trained in, you will pay a training fee for those in-person programs.

Our clinic used to be WQP members, but are not currently paying the annual renewal fee. We would like to join Easy Train.

That’s easy. You can sign up for an Easy Train subscription at the rate of $59.95 per month. We will verify which programs your facility owns the copyright to and get you set up. If you plan to attend any core training programs, you will need to pay a training fee for those in-person programs.

If you have multiple sites, there is a further reduced rate for 10 or more sites.

I trained in WorkWell programs when I worked for a different facility. I am now on my own. I don’t think I want to join Easy Train, but am interested in using the online documentation software for FCE reports.

The online documentation tools for FCE, FJA and POET are available to you only through the Easy Train subscription. And, remember, you pay no usage fees! Learn more about Easy Train.

How long is the commitment to Easy Train?

When joining Easy Train for the first time, there is a 12 month membership requirement. After one year, your membership will continue until you notify us otherwise.

How do I cancel my Easy Train membership?

We hope you will like Easy Train so much you won’t want to cancel. But if you do, you simply need to notify WorkWell in writing of your wish to cancel. Remember, cancellation can only occur after your first 12 months of membership.

What happens if I cancel my Easy Train membership?

You will no longer have access to web-based software ( FCE, FJA, POET) or be eligible for other Easy Train benefits. Software is linked to membership.

What happens after I sign up for Easy Train?

You will receive a Welcome Packet that tells you everything you need to know about accessing your Easy Train benefits. Potential opportunities may be available in your area for Onsite, FJA and POET, but there is no guarantee of business.

I purchased a facility that had trained in the WorkWell programs many years ago. How does Easy Train work for me?

If the copyrights to the WorkWell programs were included as assets in the sale to you, then you now own the copyrights to the programs. Please provide WorkWell with written notification that the WorkWell programs were included as assets in the sale. If you, as the owner, were one of the clinicians trained in the WorkWell programs, then all you need to do is sign up for the Easy Train subscription at the rate of $59.95 per month.

If you were not trained in the WorkWell programs, you will need to purchase in-person training for FCE, WR and/or FJA/POET in addition to your Easy Train subscription.

Our facility currently has a WQP membership with an annual renewal (Legacy WQP). We are interested in upgrading to Easy Train now, but our annual renewal isn’t due for a few more months.

Great news! You can upgrade to the Easy Train membership today and start taking advantage of the great benefits right away. Simply add the Easy Train membership to your cart and purchase. You will pay one month now, at $59.95, and then the remainder of your one year of Easy Train required monthly payments won’t start being billed until your current Legacy WQP renewal date.

  • Take a closer look
    at Easy Train
  • More training?
  • Convert to Easy Train?